Paywall & Sales Operations Lead
Surbiton, Surrey (Office-Based) - 5 days a week £28K (£30K after probation) + £6K Bonus | OTE £36K
This isn't a back‑office role. We're looking for someone commercially sharp, highly organised, and accountable for performance. Someone who doesn't just follow processes – they improve them. If you thrive in fast‑paced environments, enjoy working with data, people, and systems, and want real ownership over revenue performance – this role will suit you. We don't need perfection – we need discipline, attention to detail, and the ability to execute under pressure.
About the Role
Our client is a fast‑growing, social‑first agency working with creators across global markets. You'll sit at the centre of the paywall and sales operation – driving performance, managing execution, and ensuring everything runs efficiently behind the scenes. This is part operator, part analyst, part team leader.
You'll
- Own operational performance across assigned creators
- Manage day‑to‑day execution within the paywall and sales function
- Identify opportunities to improve revenue and conversion
- Oversee pricing, positioning, and monetisation strategy
- Manage and coordinate a remote operations team
- Track performance data and report directly to leadership
Who You Are
- Highly organised – you can manage multiple workflows and priorities
- Commercially aware – you understand performance, revenue, and optimisation
- Detail‑focused – you spot issues others miss
- Confident – comfortable managing people and making decisions
- A strong communicator – clear, direct, and composed under pressure
- Solutions‑driven – you fix problems, not just flag them
- Accountable – you take ownership of outcomes, not just tasks
What Success Looks Like
- Consistent revenue growth across assigned creators
- Strong operational execution across teams
- Clear, structured reporting and performance visibility
- Issues identified early and resolved quickly
- High standards maintained across systems and processes
Why Join
- Performance‑based bonuses
- Work closely with senior leadership
- Be part of a fast‑growing, high‑performance environment
- Real ownership and responsibility
- Clear progression as the business scales
Rates depend on experience and client requirements.
