Job Category: Admin & Clerical
Location: Town Hall, Epsom, Surrey, KT18 5BY
Epsom and Ewell Borough Council
Hours Per Week: 25.00
Start Date: Immediate Start
Salary: £13.46
1 day office, 4 days remote, unless instructed to attend the office, notice will be given
Role Purpose
To provide effective administrative support to the Housing Benefit service.
As a member of the council’s team, contribute to the achievement of the Council’s corporate vision, behaviours and priorities and the development of the Council’s positive high performing culture.
Main duties and accountabilities
* Prepares and scans incoming documents received by post and imports to the document management system.
* Indexes documents and emails on the document management system for Division staff to access ensuring appropriate correspondence type and work flow actions are set correctly.
* Envelopes outgoing post not dealt with by external printers and despatch daily (including valuable items) in conjunction with the Revenues Assistant.
* Provides first line telephone and email support for incoming customer communications.
* Saves relevant computer output in electronic folders for staff, ensures output is actioned, chases up un-actioned reports.
* Deals with archiving of old Benefit files and documents in line with retention policy. Deletes historic indexed batches on DMS.
* Deals with post opening procedures as part of secure corporate post opening team.
* Keeps printers and photocopiers fully stocked with consumables.
* Maintains the stocks of stationery, leaflets and forms used by the team assisting with orders as appropriate.
* Deal with trace enquires from the DWP and other organisations as required.
* Cover the duties of other departmental assistants when required.
* Undertake such other duties and responsibilities as may be allocated from time to time.
Experience and skills required
* Experience scanning and indexing to a document management system.
* Knowledge of Microsoft Office products - particularly Excel and Word.
* Competent and confident with basic ICT e.g. using the internet, sending emails, saving documents.
* Good inter-personal skills.
* Effective written and oral communication skills.
* Ability to work under pressure and to tight deadlines.
* Ability to work with minimum supervision.
* Ability to organise and prioritise own workload.
* Good team player.
* Satisfactory BPSS check.
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