THE NOMAD WAY Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London ABOUT THE ROLE We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first points of contact in the hotel, providing a smooth check in and useful information to all guests. EXPECTATIONS The Receptionist is expected to: Be professional at all the times Be a positive ambassador of The NoMad throughout your professional career with us. Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook. To role model The NoMad values and bringing them to life through every interaction. MAIN DUTIES & RESPONSIBILITIES Creating a warm and welcoming first impression on check in, handling credit card transactions and assisting to guest requests Handle guest interactions and complaints in a polite, engaging and empathetic manner Answering all telephones promptly and efficiently Ensure that the standards of the department meet and exceed the quality standards set Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks Coordinate with other departments to ensure guests’ special requests and preferences are met Answer calls/emails and communicate to relevant departments accordingly Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities Proactively identify opportunities to upsell room categories, packages, and additional services. Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management Verify rooms charges and process payments Act promptly and appropriately in case of emergencies or security concerns Proactively seek guest comments and feedback. Maintain and accurately update guest records in PMS Assist Front Office Supervisor/Management with hotel related duties Adhere to task list and responsibilities communicated by management. WHAT WE OFFER £750 Refer a Friend Scheme 50% Employee discount in F&B outlets Pension Scheme Complimentary family meal and quality coffee/hot drinks whilst on duty Growing team with great training and progression opportunity Paid break and annual leave Good work/life balance Your birthday off (paid) after one year of service Hotel discount Private Health Care Wagestream Experience Stay - Breakfast included 5 days of paid sick leave for every rolling 12 months Additional holiday for each completed year of service Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.