THE NOMAD WAY
Hospitality is at the core of what we do and who
we are. It’s more than just a job; it’s a path to a career in our industry.
Many of us at NoMad have grown from within these walls and we pride ourselves
on providing these opportunities. We thrive to achieve our vision to be a
thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive
us.
Welcome to NoMad London
ABOUT THE ROLE
We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first points of contact in the hotel, providing a smooth check in and useful information to all guests.
EXPECTATIONS
The Receptionist is expected to:
* Be professional
at all the times
* Be a positive
ambassador of The NoMad throughout your professional career with us.
* Always adhere to
company policies and procedures, including but not exclusive of; H&S
policies, HR policies; employee handbook.
* To
role model The NoMad values and bringing them to life through every
interaction.
MAIN
DUTIES & RESPONSIBILITIES
* Creating
a warm and welcoming first impression on check in, handling credit card
transactions and assisting to guest requests
* Handle
guest interactions and complaints in a polite, engaging and empathetic manner
* Answering
all telephones promptly and efficiently
* Ensure
that the standards of the department meet and exceed the quality standards set
* Manage
guest reservations, ensuring accuracy on billing and all aspects of the
reservation during check in/out and reservation checks
* Coordinate
with other departments to ensure guests’ special requests and preferences are
met
* Answer
calls/emails and communicate to relevant departments accordingly
* Communicate
effectively with guests about hotel amenities, services and events promoting
upselling opportunities
* Proactively
identify opportunities to upsell room categories, packages, and additional
services.
* Offer
recommendations and assist guests with transportation, entertainment plans,
local attractions or various other amenity requests
* Ensure
cash handling and accounting is accurately recorded reporting any discrepancies
to management
* Verify
rooms charges and process payments
* Act
promptly and appropriately in case of emergencies or security concerns
* Proactively
seek guest comments and feedback.
* Maintain
and accurately update guest records in PMS
* Assist
Front Office Supervisor/Management with hotel related duties
* Adhere to
task list and responsibilities communicated by management.
WHAT WE OFFER
* £750 Refer a Friend Scheme
* 50% Employee discount in F&B outlets
* Pension Scheme
* Complimentary family meal and quality coffee/hot drinks whilst on duty
* Growing team with great training and progression opportunity
* Paid break and annual leave
* Good work/life balance
* Your birthday off (paid) after one year of service
* Hotel discount
* Private Health Care
* Wagestream
* Experience Stay - Breakfast included
* 5 days of paid sick leave for every rolling 12 months
* Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.