Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.
Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.
We are currently recruiting for a Team Leader to maintain and develop our extra care service, Arthur Bliss.
Core Duties & Responsibilities as Team Leader:
1. Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
2. Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users needs and aspirations
3. Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
4. Work with the Recruitment Team to ensure sufficient current and future staffing levels
5. To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
6. To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
7. To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
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