Our client is seeking a Multimodal Freight Pricing Specialist, in Birmingham, to take ownership of high-volume inbound pricing enquiries. The primary focus is pricing, with occasional support to operations as needed.
Key Responsibilities:
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Confidently negotiate rates with suppliers, shipping lines and overseas partners/agents.
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Own the pricing inbox: triage, quote and follow up on 30–40 daily enquiries, ensuring speed, accuracy and strong conversion.
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Create timely quotations for import, export and cross-trade.
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Maintain, review and create tariffs with agreed customer rates; collaborate with the colleague who manages the pricing matrix.
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Collaborate with other departments to streamline pricing processes and implement pricing policies and procedures.
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Monitor market conditions and trends to develop competitive pricing strategies; identify new opportunities and ensure rate structures are in place.
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Build strong relationships with customers, suppliers, shipping lines and overseas partners/agents to strengthen the company profile.
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Offer consistently high levels of customer service; resolve pricing queries/complaints and escalate where necessary.
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Follow up all quotations, obtain valuable feedback, and track win/loss, margins and response times.
Key Skills & Qualifications:
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Proven freight forwarding pricing/estimates experience.
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Operations background within forwarding and comfortable stepping into ops tasks when needed.
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Strong commercial acumen, accuracy and responsiveness in a fast-paced environment.
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Confident with Excel and freight systems; organised, detail-driven and customer-focused.
Salary : £28,000 – £36,000
Hours 8.30am to 5.30pm
If you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time