Operation Support Manager
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Salary: £35,000 - £37,000
Profit-related bonus
30 days holiday (22 days + 8 bank holidays)
Subsidised healthcare scheme
Company pension scheme (auto-enrolment)
Regular pay reviews & training opportunities
This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our Business. We are recruiting for an experienced Operational Support Manager, working within our Senior Management Team, supporting our Operation Manager & Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.
Role Overview
40 hours per week | 8:30am 5:00pm
Reporting to the Operations Manager
Lead, motivate, and develop the Operations Support Team.
Oversee HR admin, Stores operations, and Fleet management.
Manage business systems (Joblogic, trackers, reporting tools).
Maintain and improve standard operating procedures and compliance with ISO and H&S standards.
Deliver internal training in Microsoft tools, IT skills, and digital systems (including AI).
Support reporting, documentation, and communication between teams, clients, and suppliers.
Drive process improvements and operational efficiency.
Key Responsibilities
Operational Support
Work closely with the Operations Manager to ensure the smooth running of daily business operations.
Coordinate and manage administrative support for operational projects and initiatives.
Provide high-level administrative and analytical support to the business.
Monitor and improve operational processes to increase efficiency and accuracy.
Ad hoc duties when required
Team Leadership & Administration
Lead and supervise the administration team, ensuring workloads are prioritised effectively and completed to a high standard.
Line manage the HR Administrator, providing guidance, support, and oversight of HR-related tasks such as recruitment administration, onboarding, and record keeping.
Develop and implement best practices within the admin function to improve consistency and productivity.
Conduct regular performance reviews and support staff development.
Stores & Facilities Management
Oversee the day-to-day running of stores and stock control, ensuring accuracy and efficiency.
Support compliance with health and safety and other regulatory requirements.
Systems & IT
Champion digital tools and systems across the business to streamline workflows.
Produce high-quality reports, data analysis, and dashboards using Microsoft Excel (advanced formulas, pivot tables, data validation, etc.).
Support the integration and management of business software systems.
Troubleshoot and coordinate IT-related issues with external providers when necessary.
Skills & Experience Required
Proven experience in an operations support, office management, or administrative leadership role.
Strong people management skills able to lead, motivate, and develop a small team.
Excellent IT proficiency, especially Microsoft Excel (essential).
Strong working knowledge of Microsoft Office 365, SharePoint, and related systems.
Exceptional organisational, analytical, and problem-solving abilities.
Experience managing HR administration processes (desirable but not essential).
Comfortable working in a family-run, fast-paced environment where flexibility and initiative are key
Personal Attributes
Highly organised with meticulous attention to detail.
Proactive and hands-on approach to getting things done.
Approachable, reliable, and a confident communicator.
Values teamwork, integrity, and a positive working culture.
Comfortable working closely with senior management in a confidential and trusted capacity.
What to expect from Ceaton
Company uniform & PPE provided
Clear career progression opportunities within the business
Company mobile phone
Company expenses card
Supportive & positive work environment
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