Administrative Support - Fire Remediation Team
Hourly rate: £21.86 PAYE or £27.76 Umbrella
Location: Westminster Bridge Road, SE1
Job Type: Temporary (until end of March with possible extension)
Work Arrangement: Hybrid (2 days in office per week)My client is seeking three temporary team members to join their Fire Remediation Team, providing essential administrative and client liaison support. This role is crucial in assisting with compliance and delivery of fire safety works, ensuring the homes are safe and that operations are conducted in a client-friendly manner.
Day-to-day of the role:
Manage and meticulously update the fire remediation team's database to ensure data accuracy and frequent updates.
Organise and produce data for meetings, and record minutes.
Serve as the primary contact for managing all fire remediation work requests, passing on information as needed.
Develop, maintain, and monitor systems, registers, records, and databases related to fire safety remediation, ensuring efficiency and accuracy.
Manage the fire remediation team email inbox, ensuring timely responses according to set organisational timescales.
Investigate and respond to complaints, or direct them to the relevant team member, and monitor response times.
Liaise on no access issues for fire remediation matters, coordinating with teams, contractors, and residents to arrange necessary access for works and testing.
Provide general administrative support for the Fire Remediation Team as required.
Manage service requests and queries from various stakeholders including internal and external customers, contractors, and freeholders/landlords.
Process purchase orders and invoices for contractors, ensuring timely payments in line with contract requirements.
Communicate with internal customers and stakeholders, ensuring accurate dissemination of relevant fire remediation information.
If required, organise bulk mailings to residents and other stakeholders prior to planned fire safety works.Required Skills & Qualifications:
Strong understanding of the regulatory environment relating to fire safety remediation and lease agreements.
Experience in administrative roles, ideally with exposure to housing, leasehold management, or fire safety sectors.
Advanced skills in Excel and experience with creating and maintaining SharePoint data libraries.
Good literacy, communication, and numeracy skills.
Ability to work collaboratively within a team and across service areas to ensure excellent customer experience.
Demonstrated ability to manage multiple tasks and priorities effectively.To apply for this position, please submit your CV detailing your relevant experience