Annual wage £18,500.00 Annual Bonus Scheme, 25 days annual leave, UK Healthcare Scheme, Access to Benefits Hub, Paid Volunteering Days Working week Monday - Friday 8.45am - 5.15pm, with an hour for lunch Total hours per week: 37.5 Expected duration 48 Months Possible start date 01 Aug 2024 Date posted 15 Mar 2024 Apprenticeship level Degree Level 6 (Degree with honours) Reference number VAC1000238122 Positions 1 available What you will do in your working day We are looking for a talented individual with a passion for technology & sales within the Industrial IT market. The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions. The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business. The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based in Chesterfield, Derbyshire. The purpose of the apprenticeship role is: Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products. Handling incoming customer problems relating to the implementation and application of the software. Logging requests in the call tracking system. Seeking to resolve customer problems effectively and efficiently. Providing an element of training and consultancy to customers. Working with the software developments Team in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy. To be a trusted advisor for the products allocated, including certification on products where applicable. Staying up-to-date with the development of new products and operating systems. Identifying opportunities to improve the efficiency of the team and the service it provides to customers. You will join us prior to the start of your degree to become familiar with the way we work. On commencement of the course, you will spend approximately 33 days at University during the academic year, with additional study on the job and an element of personal study. The remainder of your time will be spent working in our offices in Chesterfield, Derbyshire. The training you will be getting Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years. Teaching is delivered face to face one day a week during the academic year. Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification. What to expect at the end of your apprenticeship Continuous on the job training, with clear career progression in more senior technical roles throughout the business. We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Problem solving skills, Team working, Written skills, Understanding of general IT, Self-motivated, Inquisitive, Customer focused Qualifications GCSE or equivalent Maths and English (Grade A-C/9-4) Essential A Level or equivalent Various (Grade BCC (104 UCAS Points)) Essential Things to consider Candidates would be expected to work on more than one project at a time, potentially involving multi people. This could be disruptive and would require good self-management skills.