Salary: £30,000 - 35,000 per year Requirements: Several years of experience in IT support or workplace technology Experience supporting users in an enterprise environment Familiarity with ITIL concepts is beneficial Relevant degree or equivalent experience Strong customer service and communication skills Good time management and prioritization Ability to work independently and as part of a team Calm, structured problem-solving under pressure Genuine interest in technology and continuous learning Fluent English Exposure to Azure or AWS is a plus Interest in how AI tools can improve productivity and support workflows Responsibilities: Provide professional, friendly IT support to end users, both onsite and remotely Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS) Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning Support office IT operations, including meeting rooms, peripherals, and shared spaces Assist with local and regional IT projects, from office changes to infrastructure refreshes Ship / Send equipment via courier services as and when required Contribute to documentation and knowledge articles to improve support quality and consistency Provide remote hands support when required, including basic datacentre or comms-room tasks Technologies: AI AWS Azure Hardware Support ITIL macOS Mobile ServiceNow Windows iOS Cloud ITSM Microsoft 365 Office 365 SharePoint TCP/IP More: We are a small, experienced group of IT professionals based in Reading offering high-quality, customer-focused IT support to end users across the EMEA region. This hands-on and varied role includes face-to-face and remote support, alongside collaboration with global IT teams. We value a Can Do / Can Learn attitude and are focused on fostering continuous learning as technology evolves. We offer a competitive pay rate of £30-£35 per hour and support a hybrid working model. last updated 20 week of 2026