Join to apply for the Account Manager role at Good Travel Management | Your Human-Led Corporate Travel Team
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Join to apply for the Account Manager role at Good Travel Management | Your Human-Led Corporate Travel Team
Full time, 37.5 hours per week
Hybrid/remote role, where you can be home based or located at either our office based in Hull (Hessle), Kent (Tunbridge Wells), or Central London (Pall Mall Office).However, flexibility to travel across these locations is required.
£35,000 - £40,000 per annum (dependant on experience).
The Good Things You Can Get
Commission structure and discretionary annual bonus scheme
Birthday day off work
Pension Scheme
Life Assurance
Health cash plan
Gym and retail discounts
YuLife Wellbeing & ESG app
Employee Assistance Programme and Virtual GP
Family friendly policies including enhanced Mat/Pat leave and SPP
Free Will writing service
Employee Referral Scheme
Employee Service Award Scheme
Employee Volunteering and matched charitable donations
Social events
Personal & professional development budget
Discounted Travel
Educational trips
We are looking for an experienced Account Manager to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m+ turnover company, with ambitious growth plans.
We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.
The role is an exciting opportunity for anyone with a keen desire to develop and grow.
Some Key Aspects Of The Role Will Include
Build strong relationships at all levels within the client organisation and become their trusted partner for travel related matters promoting client satisfaction and client retention
Maintain regular contact and be pro-active, anticipating client needs and demonstrating high levels of customer service
Develop and maintain account plans through strong understanding of clients business strategy, goals, priorities, and key issues
Demonstrate fast and efficient issue resolution and escalate to the Client Director when necessary
Conduct frequent account evaluations, ensuring all growth and risk accounts are identified and escalated internally
Analysing broad economic trends on how it affects the clients travel spend and identify the future needs of the client by providing expert knowledge to the client
Improving profitability where possible through pricing adjustment, technology introduction or any other upselling opportunities
Create reporting packages and ensure delivery to client stakeholders
Participating in implementations and new sales bids when required
Driving customer service excellence, best practices and SLA adherence, working closely with the Sales, Implementation and Operations teams
About You
A real people person with the ability to build rapport and strong working relationships, both internally and externally
A drive and passion to achieve success from a People, Planet and Performance perspective.
Commercially astute with excellent communication skills.
Highly organised with the ability to multitask.
Strong, credible TMC Account Management experience, ideally with some global account management experience
Team Player with the ability to work autonomously
Sound knowledge of marketplace online booking tools
Excellent commercial awareness
Sound understanding of Corporate Travel policies across all sectors
Good general knowledge of travel products, including GDS, traveller profiles, fare types, rail products, back-office feeds, QC Systems, MI reporting tools and Duty of Care best practice
Excellent communication and presentation skills (written and verbal) with personable and professional presence and ability to influence at all levels
Strong face to face negotiation skills
Highly analytical with excellent numeracy skills
Excellent attention to detail and high level of accuracy
The ability to achieve targets under pressure, unsupervised and to strict deadlines
Self-motivated and pro-active an ambitious individual who has the desire to continuously improve their knowledge of travel and the ever-changing landscape of technology and service delivery
Strong MS Office skills (Excel, Word, PowerPoint, CRM)
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR
John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
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