Mental Health NHS 111 Press 2” (NHS111 MH) is a nationally mandated programme overseen by NHS England. Locally, this is being delivered via the South London Partnership collaboration (SLP – Oxleas, South West London and St Georges, and SLaM), with SLaM as the lead provider on behalf of the SLP. The South London model will be coordinated through a single hub that receives calls and triages appropriately. The hub will provide a 24/7, all-age service for individuals seeking advice and support for mental health needs.
The hub will be able to refer directly to secondary care services for urgent assessments, such as Local Crisis Resolution & Home Treatment Teams. Benefits of NHS 111MH include reducing 999 calls related to immediate suicide risk, decreasing A&E attendances for mental health concerns, reducing primary care referrals, and managing many calls over the telephone, saving time for patients and staff. Additionally, a pilot initiative involves a joint NHS and Metropolitan Police Service project exploring alternatives to Section 136 across London.
Clinical Responsibilities
1. Answer all calls professionally, screening and prioritising appropriately.
2. Demonstrate risk assessment and management skills, making decisions in the best interest of service users’ safety, including transferring calls to specialists like CAMHS if necessary.
3. Respond within the time limits set out in the operational policy.
4. Undertake clinical triaging to determine the correct pathway for each call.
5. Refer or signpost callers to appropriate downstream services, including non-statutory and third sector services.
6. Maintain a professional image of the Trust and service.
7. Be aware of referral and escalation procedures, utilizing frameworks such as Trusted Assessment.
8. Maintain effective communication with other services.
9. Ensure accurate and comprehensive patient records are maintained.
10. Participate in clinical supervision and supervise junior staff.
Benefits
We are committed to supporting our staff with a comprehensive benefits package, including:
* Generous pay, pensions, and annual leave
* Flexible working options
* Career development opportunities through mentoring, coaching, and leadership programmes
* Car leasing schemes
* Keyworker housing on selected sites
* NHS discounts up to 10%
* Counselling services, wellbeing events, long service awards, cycle to work scheme, season ticket loans, staff restaurants
Managerial Responsibilities
1. Support team members’ individual needs and provide guidance.
2. Participate in orientation and induction of new staff.
3. Deputise for the service manager and oversee team performance in their absence.
4. Supervise staff and conduct annual appraisals with constructive feedback.
5. Lead shift management and supervise team work.
6. Assist with Quality Audit documentation and other relevant audits.
7. Reflect on practice to identify safety or quality improvements.
8. Monitor and evaluate service performance, ensuring data collection.
9. Report serious incidents and near misses for appropriate action.
10. Perform any other duties as assigned by the Line Manager.
This advert closes on Tuesday 12 Aug 2025.
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