Job Introduction
* 40 hours per week
* You will be required to complete MET Police clearances
* Must have 5 years UK residency
* Fixed shift 11.30am-8pm Monday-Friday
* £26,988 per annum (bonus £1000 on segment targets)
* Sodexo rewards and benefits
Job Overview
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.
We are now seeking a Helpdesk Operator to join our team located at Delta Business Park in Swindon, SN5 7WZ. This role involves working in partnership with a high-profile blue light service organization to be part of the customer experience property help desk.
Responsibilities
* Respond promptly to incoming queries via phone, email, and system in line with SLAs.
* Accurately log all calls, including caller details, problem severity, and actions in the CAFM system.
* Monitor the Building Management System (BMS) during out-of-hours shifts and escalate critical faults.
* Prioritize and escalate service requests using sound judgment.
* Support contract and service delivery teams to minimize service impacts.
* Collaborate with team members in a respectful and solution-oriented manner.
* Follow processes, procedures, and information security standards.
* Identify areas for continuous improvement.
* Participate in training and professional development activities.
Candidate Requirements
* Excellent customer service skills with a calm, professional telephone manner.
* Experience in helpdesk, call centre, or high-volume customer service environments.
* Ability to learn new systems and processes quickly.
* Strong attention to detail and accuracy.
* Ability to work under pressure and in high-demand situations.
* Proven ability to develop productive relationships with customers and suppliers.
* Proficient in Microsoft Office, especially Excel, Outlook, and Teams.
* Willingness to work shifts, including nights, weekends, and public holidays.
* Aligned with core values: professionalism, integrity, courage, and compassion.
What We Offer
Working with Sodexo means being part of something greater. We value you, support your well-being, and offer opportunities to thrive. Our benefits include:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Family discounts
* Financial tools & retirement plans
* Cycle to Work & paid volunteering day
Ready to be part of something greater? Apply today!
Attached Documents
* 2025 Benefits UK Brochure V9.pdf
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