Overview
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Position: Funeral Service Arranger
Location: Brighouse, Charles Wood Funeral Directors
Job Type: Part-Time, Permanent
Salary: £13,384.80 per annum
We're looking for an empathetic and well-organised individual to join our team at Charles Wood Funeral Directors as a Funeral Service Arranger. You will be the first point of contact for families, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Brighouse, you will take pride in the day-to-day running of the branch — supporting families, ensuring high standards, and building trusted local relationships. You will be trained to provide guidance on Funeral Plans and support with ceremonial duties when required, with the aim of becoming the arranger of choice in your community.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You will support families with all aspects of the funeral arrangement process — ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities
* Support families with empathy, professionalism, and attention to detail
* Arrange funerals that meet family wishes, cultural practices, and legal requirements
* Oversee day-to-day branch operations, including administration and presentation
* Liaise with suppliers such as ministers, celebrants, and florists
* Promote Funeral Plan options and guide clients through their choices
* Represent the branch in the local community and contribute to outreach
* Train in Funeral Conducting to assist with ceremonial duties during peak times
* Uphold Dignity's standards of professionalism, care, and service
About You
We're Looking For Someone Who
* Brings compassion, calm, and empathy to emotionally sensitive situations
* Has strong communication, organisation, and administrative skills
* Is confident working independently, with branch-level responsibility
* Is comfortable in settings where the deceased may be resting, including chapel visits
* Has flexibility to work occasional weekends
* Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
* Has experience in customer service, care, or admin (beneficial - full training is provided)
What We Offer
* A meaningful career supporting families through difficult times
* Full training and ongoing personal development, including Funeral Plan Consultancy
* The opportunity to take responsibility for a branch and build your reputation locally
* 30 - 33 days annual leave, inclusive of bank holidays
* Uniform and all necessary equipment provided
* Company pension, employee assistance programme, and life assurance
We would love to hear from you if you are part of a compassionate team dedicated to delivering the highest standards of care.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
We are not providing agency submissions for this role.
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