Position Description:
At CGI, we deliver secure, high-performing digital workplaces that enable organisations to operate with agility and confidence. As a Device Lifecycle Management (DLM) Engineer you will play a pivotal role in shaping and advancing modern endpoint management services, driving measurable improvements in reliability, security, and user experience. Working at the forefront of device management innovation, you will help design and implement scalable solutions that empower end users and support business transformation. Within a collaborative and supportive environment, you will have the opportunity to take ownership of critical services, contribute creative solutions, and make a lasting impact across enterprise technology landscapes.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities:
In this role, you will take ownership of delivering and evolving endpoint management services across the organisation, ensuring devices are secure, efficient, and aligned to modern workplace standards. You will work closely with architecture and platform teams to implement scalable solutions using Microsoft Endpoint Manager technologies, contributing to both operational excellence and long-term transformation.
You will play a key role in enhancing user experience and service reliability, acting as a senior escalation point while continuously identifying opportunities to automate, optimise, and improve endpoint services within a collaborative and forward-thinking environment.
Lead & Innovate endpoint management solutions using SCCM and Microsoft Intune
Develop & Deliver device provisioning processes including Autopilot and OSD task sequences
Optimise & Automate Windows lifecycle management, patching, and feature updates
Engineer & Maintain application packaging and deployment (MSI, Win32)
Configure & Secure compliance policies, profiles, and endpoint protection settings
Support & Enhance co-management and modern device management adoption
Troubleshoot & Resolve complex endpoint issues as a 3rd line escalation point
Monitor & Improve endpoint performance and user experience
Collaborate & Support service desk and cross-functional technology teams
Document & Share technical knowledge, processes, and best practices
Required qualifications to be successful in this role:
To succeed in this role, you will bring strong hands-on experience in endpoint management within enterprise environments, with a proactive mindset and a passion for improving user experience and operational efficiency. You should be confident working across modern management technologies, with the ability to troubleshoot complex issues and contribute to continuous service improvement.
Strong experience with SCCM for endpoint management and software deployment
Proven expertise in Microsoft Intune and modern device management
Experience supporting Autopilot and co-management environments
Solid knowledge of Windows 10/11 administration and lifecycle management
Experience managing drivers and firmware across OEM devices (Dell, HP, Lenovo)
Application packaging expertise (MSI, Win32)
Proficiency in PowerShell scripting for automation and administration
Understanding of endpoint security, Defender, and compliance policies
Working knowledge of Group Policy, Azure AD / Entra ID and device identity
#LI-LH
Skills:
1. Detail-oriented
2. Intune
3. PowerShell
4. PowerShell
5. Windows