Vetting Team Lead - HR/People Services (30 hrs or 37.5 hrs per week)
Glasgow - Hybrid 2-3days/week in office
Contract to the end of the year
In a nutshell:
We are looking for someone with an HR background with sound experience of the employment checks processes. Experience of working with screening/vetting partners along with some team leader and or management experience, to lead and manage a small designated Vetting Services Team overseeing the roll-out of Enhanced Vetting Checks .
Accountabilities:
*Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase
*Ensures Service Delivery and Customer Experience meets expectation and SLAs
*Process design and collateral provision for retail roll out
*Dashboard management and progress reporting for leaders and other stakeholders on completion rates
*Working closely with vetting partner to monitor risks and support employees and candidates
*Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals
*Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed
Experience:
*HR background with sound experience of employment checks processes
*Experience of working with screening partners
*Team Leader and or management experience
*Sound experience and understanding of multiple policies, procedures or systems.
*Communication – both written and verbal, with the ability to influence at all levels
*Must be able to handle complex issues in a professional and sensitive manner.