Wolters Kluwer is a global leader in professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. We help professionals deliver deep impact when it matters most.
The Global Communications team at Wolters Kluwer, which is responsible for elevating the overall company narrative and bringing a consistent, strategic message to our key internal and external stakeholders, is looking for a a dynamic and practical Senior Communications Specialist.
The Senior Communication Specialist will join the Operations CoE team, which is part of our global communications team. This hybrid role, based in Europe, will support strategic internal communications initiatives, while promoting a broad range of employee engagement programs with a strong focus on operational excellence, cross-functional collaboration, and crisis communication readiness. You will work as part of a global team to contribute ideas and improve our overall communications strategy, collaborate across teams on a regular basis.
Key Responsibilities:
Operational Planning & Delivery
1. Own the company editorial calendar for internal campaigns and BAU updates; sequence communications, manage dependencies, and run timelines with clear milestones and gates.
2. Lead project management for central and functional campaigns, all‑employee events, and leadership broadcasts—coordinating stakeholders, logistics, and run‑of‑show.
3. Set and enforce workflows—briefs, checklists, QA, accessibility checks, and sign‑off—with on‑time delivery to agreed SLAs.
4. Maintain communication governance (templates, style guides, image use, metadata) and act as operations point‑of‑contact for leaders and program teams.
5. Support issues/crisis communications with rapid drafting, stakeholder coordination, and channel execution.
Channel Management & Operations
6. Own day‑to‑day operations for the internal channels (Viva Engage, Teams, intranet (SharePoint)—structure, navigation, publishing, content hygiene, and governance.
7. Manage Viva Engage communities—posting cadence, conversation health, moderation rules, and creator support—to build reach and engagement.
8. Run key distribution lists; oversee shared mailboxes, send windows, and targeting/segmentation for leader and enterprise updates.
9. Coordinate Teams channels for program and leadership communications, including pinned resources, announcements, and event promotion.
10. Support town halls and leadership events (virtual/in‑person): comms run‑up, invites, livestream/in‑room experience, and post‑event follow‑ups.
Measurement & Continuous Improvement
11. Define KPIs per channel/campaign (reach, open rate, CTR, dwell time, comments/sentiment, completion).
12. Build and maintain analytics and quarterly reports; translate insights into content/format improvements.
13. Track audience feedback via surveys and listening sessions; recommend optimizations to timing, targeting, and channel mix.
Qualifications & Skills:
14. Bachelor’s degree in Communications, Marketing or Journalism or equivalent experience.
15. 5+ years of experience in corporate communications, preferably in a global or matrixed organization.
16. Strong project management skills with a practical, solution-oriented mindset.
17. Proven ability to collaborate effectively across teams and geographies.
18. Demonstrated success managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage).
19. Experience in working with project management tools like Monday.com or similar.
20. Data-driven mindset: proven competence in tracking and analyzing campaign metrics.
21. Proven track record in stakeholder engagement; comfortable leading multi‑stakeholder delivery under time pressure.
22. Expert-level attention to detail, ownership, follow-through and deadline-oriented.
23. Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts.
24. Ability to collaborate effectively and build relationships across all functions and levels within the organization.
25. Travel will be minimal; approximately once or twice a year for two to three days.
26. Excellent written and verbal communication skills in English.
If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us.