Waiting List Coordinator
The closing date is 16 April 2026.
The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units.
It is essential that the post holder is able to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.
Main duties of the job
An exciting opportunity has arisen to become a member of a professional team within a fast‑paced department that provides a high‑quality service for the management of patients' elective surgery with a high level of job satisfaction when arranging patient care.
The successful post holder will be responsible for the management of scheduling patients for their Pre‑Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.
The post holder must be able to work co‑operatively in a team, adapt to change as required, maintain patient confidentiality and provide excellent customer care skills.
The post holder will act as an information and communication link between the patient and the Clinical Business Units, while supporting the team in providing an effective, organised, comprehensive, efficient and high‑quality patient‑centred service.
About us
We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI) and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital, GP Practice, Queen Victoria Hospital in Morecambe and Ulverston Community Health Centre.
FGH and RLI offer General Hospital services, full Emergency Departments, Critical/Coronary Care units and various Consultant‑led services.
WGH offers General Hospital services, an Urgent Treatment Centre and services for non‑life‑threatening conditions such as broken bones and minor illnesses.
All three hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery.
We also provide local outreach services and diagnostics from community facilities across Morecambe Bay.
Our community services for adults are delivered in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals, aiming to keep people independent, improve health and manage conditions through high‑quality care, advice and support.
Job responsibilities
To read more information about the advertised role and main job duties, please open the Job Description and Person Specification under the supporting documents heading on our website.
You can also read more information about University Hospitals of Morecambe Bay by visiting our website: https://www.uhmb.nhs.uk/.
Person Specification
Education & Qualifications
* IT Skills
* GCSE Maths and English
* NVQ3 / 2, A levels / BTEC / City & Guilds
Experience
* Customer Service
* Admin Experience
* Demanding Situations
Skills, Ability & Knowledge
* Communication
* Team work / Good working relationships
* Attention to Detail
* Working to deadlines
* Multi‑Tasking
Personal Qualities
* Ability to work under pressure, use initiative and be flexible
* Ability to adapt to change and undertake training
* Cooperative, Enthusiastic, Self‑Motivated, Approachable, Friendly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to be made for any previous criminal convictions.
Employer name
University Hospitals of Morecambe Bay NHS Trust
Salary
£24,937 to £26,598 a year, pro‑rata.
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