Job Description:
HK Hammam & Spa is a luxury wellness retreat offering Moroccan Hammam rituals, body treatments, and private spa sessions for both men and women. We are currently seeking a reliable and experienced Receptionist & Coordinator to join our team.
This is a key role requiring someone who can confidently manage the front desk, handle bookings, and help keep the spa running smoothly—especially when the owner is not on-site. As a small business, we are looking for someone who is proactive, organised, and comes with prior experience in spa or salon reception, as training in this area will be limited.
Responsibilities:
* Greet and check in clients with a welcoming, professional approach
* Manage appointment bookings, emails, and client communications
* Handle payments, invoicing, and end-of-day reconciliation
* Keep the reception and client areas tidy and professional at all times
* Coordinate with the spa team to maintain smooth operations
* Ensure client privacy and manage discreet, private sessions efficiently
* Upsell treatments and products where appropriate
* Act as key support when the owner is unavailable
Requirements:
* At least 1 year's experience in a similar role (spa, salon, or wellness reception)
* Confident using online booking systems (e.g. Fresha)
* Strong customer service and communication skills
* Fluent in English, both spoken and written
* Trustworthy, organised, and able to work independently
* Comfortable supporting both male and female clients in a respectful, private setting
Benefits:
* Starting at minimum wage, with review after probation
* Staff discount on spa treatments and retail products
* Friendly, respectful working environment
* Opportunity to grow into a senior support role over time
Schedule:
Full-time, including weekends
5-day working rota (to be discussed in interview)
Job Types: Full-time, Permanent
Pay: Up to £13.00 per hour
Benefits:
* Flexitime
* Free parking
* On-site parking
* Store discount
Work Location: In person
Expected start date: 16/09/2025