Housing Caseworker East - Dorset Council
Are you passionate about preventing homelessness and supporting people into safe, secure housing? Dorset Council is seeking a dedicated and proactive Housing Caseworker to join our Homelessness Team. This is a full‑time role offering the opportunity to make a real difference in the lives of vulnerable individuals and families across the county.
About the Role
As a Housing Caseworker, you will provide high‑quality housing advice and support to prevent and relieve homelessness. You’ll manage a caseload of clients, develop Personal Housing Plans, and work creatively to find sustainable housing solutions. This includes negotiating with landlords, attending court hearings, and working closely with partner agencies.
Key Responsibilities
* Deliver tailored housing advice and maintain accurate case records
* Undertake homelessness investigations and determine council duties under relevant legislation
* Develop and maintain Personal Housing Plans
* Liaise with internal and external partners to support clients with complex needs
* Represent Dorset Council at panels and multi‑agency meetings
* Participate in outreach work and occasional out‑of‑hours service
About You / You'll Bring
* Experience in housing services or a registered provider
* Strong knowledge of housing legislation and homelessness prevention
* Excellent communication, negotiation, and problem‑solving skills
* Ability to work independently and manage a varied caseload
* Commitment to customer service and continuous professional development
Essential Criteria
* Minimum of 3 GCSEs (or equivalent) including Maths and English at Grade C or above
* Understanding of welfare benefits, housing legislation and equal opportunity legislation
* Ability to travel across the county as required
Why Join Us?
At Dorset Council, we value respect, responsibility, recognition, and collaboration. You’ll be part of a supportive team working to make a lasting impact in our communities.
Additional Information
This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex‑offenders.
See our adult safeguarding policy.
Please contact contact@dorrecouncil.gov.uk if you have any questions about the role.
Our Commitment to Diversity and Inclusion
We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.
Administrative Details
This role is UK‑based and we will need to confirm your Right to Work as part of the appointment process. If needed, additional details will be provided in a context statement.
If you’re passionate about making a difference, we’d love you to join us.
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