Job Description
Job Title: Case Administrator
Location: Norwich
Salary: £12.21 per hour
Hours: Full-time, Monday to Friday, 9 AM - 5 PM
Contract: Temporary, Public Sector
Do you enjoy working in a fast-paced environment where your administrative skills can make a real impact?
Brook Street is partnering with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich.
About the Role:
As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track.
Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.
Key Responsibilities:
1. Managing case files and records accurately and securely
2. Liaising with Probation Officers and external agencies
3. Taking inbound and outbound calls, dealing with queries
4. Supporting individuals going through the probation process
5. General administrative support including scheduling, data entry, and email handling
6. Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
7. Maintaining systems and databases within required timeframes
What We're Looking For:
8. Strong verbal and written communication skills
9. Confident handling phone calls in a professional and calm manner
10. Good IT and data entry skills (Microsoft Word, basic Excel)
11. Ability to manage sensitive/confidential information appropriately
12. Experience in customer service or administrative roles
13. A proactive approach with the ability to use your own initiative
Benefits:
14. Weekly pay
15. Holiday entitlement
16. Pension scheme
17. Full training and induction provided
18. Opportunity to work within the public sector
19. Office with views of Norwich Cathedral
If you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you.