Overview
As this is a brand-new role for a new opening, you'll take the lead in bringing energy, organisation, and expert coordination to our golf offering - supporting guests playing golf or racquets, inspiring your team, and setting the standard for a fun, friendly, on court experiences from day one. This is a full-time permanent position and will work any five days out of seven. Earnings for this role is £35,000-£40,000/annum, including TRONC (Tips & Service Charge). Working hours are from 7.00 am to 10.00 pm, five days out of seven, including regular weekend work. Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Responsibilities
* Oversee the entire Sports department which includes Golf, Padel Tennis, Pickleball and the Retail Shop
* Proactively manage the Sports Team which consists of a Gym & Racquets Manager, Golf Team Leader, Retail Leader and a team of Sports Assistants
* Responsible for compliance and health and safety within the sports areas as well as the retail shop
* Work closely with the General Manager and Head of Sports, driving revenue and proactively leading cost control measures to achieve Sports profit and loss budgets
* Create and manage the rotas for the Sports department, ensuring all areas of the business are covered in peak periods and efficient cost control in off-peak times
* Managing all enquiries and act as a key point of contact for guests interested in Golf, Racquets, The Swing Barn or The Putt Patch
* Positively engage with the team to drive and deliver an excellent level of guest service
* Being very hands on and active within the team on a day-to-day basis
* Proactively managing the Golf course tee sheet and court booking for racquets, ensuring we are yielding appropriately in peak times and utilising off-peak periods efficiently, driving the business forward to achieve Budgets and KPI's
* Overseeing Golf Buggy revenue, maximising utilisation and upselling to guests
* Overseeing and proactively managing the stock and inventory of both the Mad Swans retail area as well as the hire equipment for all Sports facilities
* Ensuring all areas of the Sports department are clean, tidy and well presented at all times
* Oversee and manage daily bookings, lessons, societies and events for guests in The Swing Barn and The Putt Patch, maximising utilisation
* Proactively upselling to guests, including food, drinks and other activities
* Promoting our Mad Swans Loyalty Programme
* Managing your team which will work across all areas of the Sports department
* Ensuring the Sports Team is well presented, following all standard operating procedures and delivering excellent guest service
* Work closely with the Head of Sports, General Manager and other Heads of Department
Qualifications
* Excited about playing golf, padel tennis and/or pickleball
* Highly knowledgeable about golf
* Experienced in running a retail outlet
* Passionate about delivering a high level of guest service
* Experienced in managing a commercially focussed golf or racquets business
* Experienced in dealing with guests
* Excited about being part of a new concept, new brand and new opening
* An excellent communicator
* Confident, outgoing and well-presented
* Self-driven and highly motivated
* Happy and able to work both independently and as part of a team
* Proactive and positive by nature
* Solutions driven
* Comfortable working in a very fast paced environment
What we offer
* Salary £35,000-£40,000 per annum, including TRONC (Tips & Service Charge)
* Tips & Service Charge
* Free Parking
* Free Employee Meal whilst on shift
* Wage Stream - access your pay for hours worked before pay day
* Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
* Reward & Recognition Initiatives
* Team Social & Well-being Activities & Events
* Employee Referral Scheme Bonus
* Mad Swans Water Bottle
* Mad Swans Hoodie
* Plant your own tree at Mad Swans
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