Overview
Join to apply for the Customer Experience Coordinator role at Capital Stock Lending.
Location: Dunstable – Hybrid. Hours: 40 hours per week. Salary: £26,401 per annum. Employment type: Full-time.
Role details
Loomis UK is a cash handling company supporting businesses with cash and coin collection, processing, and related services. The Customer Experience Centre seeks a Customer Experience Coordinator to coordinate a portfolio of customers, acting as the named account contact for all queries and requests (ad-hoc and standard reporting), and to facilitate communication between the customer and the organisation across multiple departments to meet and exceed service levels and customer expectations.
Responsibilities
* Coordinate a portfolio of customers and serve as the named account contact for queries and requests.
* Provide communication between the customer and the organisation across multiple departmental functions.
* Ensure service levels are met and customer expectations are exceeded through effective issue resolution and reporting.
About you / Qualifications
* Proven track record in delivering exceptional customer care with a commitment to continuous improvement and excellent service delivery.
* Ability to manage and prioritise daily workload with ownership of customer issues; strong written and verbal communication; attention to detail; high accuracy.
* Proficient in Microsoft Office; comfortable using new systems and software.
Security criteria
* Must pass criminal record, personal credit and ID checks.
* Must have verifiable 5-year employment/unemployment/educational history.
What we offer
* 5 weeks holiday per year (excluding bank holidays).
* Life Assurance.
* Employee Assistance Programme (EAP).
* A safe and supportive culture.
* MyRewards with over 3000 discounts for everyday life.
* Pension scheme.
* Cycle to Work scheme.
* Progression opportunities.
If customer service is at the heart of what you do and you want to join an organisation where you can grow your career, apply today with your CV (including a full job history).
We look forward to receiving your application.
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