Ophthalmic Consultants of Boston is seekinga motivated, customer-focusedFront Desk Representativeto join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.
Key Responsibilities:
* Greet and register patients promptly and courteously upon arrival.
* Verify and update patient demographics and insurance information.
* Possess working knowledge of a variety ofinsurance plans and coverages; determine eligibility and coverage for services.
* Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
* Assist patients withpast due balances, explaining payment options and processing transactions.
* Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
* Follow up on appointments to minimize no-shows and maximize productivity.
* Address patient inquiries in person with professionalism and care.
* Collaborate with clinical staff and management to ensure optimal patient flow.
* Take initiative in solving problems and escalating issues when needed.
* Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.
Ideal Candidate:
* A High School Degree or GED.
* Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.
* Proven experience with insurance verifications and patient billing.
* Must have a working knowledge of computer and respect for confidentiality.
* Must be able to work in a fast-paced environment, paying close attention to detail.
* Epic experience a plus.
* Bilingual skills a plus.
Benefits Offered:
* Health & Dental Insurance- eligible 1st day of employment
* Paid time off and paid holidays
* Health & Dependent Reimbursement Accounts
* 401(k) Plan with company contribution
* Company paid Life and LTD Insurance
* Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
#J-18808-Ljbffr