Job overview
An exciting opportunity has arisen in the Scheduling Department at The Royal London Hospital. We are recruiting an enthusiastic, dynamic and motivated Scheduler. You will be joining a fun and friendly department with a strong focus on improvement.
Main duties of the job
The Band 4 Elective Scheduler plays a vital role in delivering a high‑quality, patient‑centred service within The Royal London Hospital. This role supports the smooth and timely coordination of elective care by organising appointments, admissions, and pre‑operative requirements in line with RTT standards and Trust access policies. Acting as a key liaison between patients, clinical teams, and administrative services, the scheduler ensures clear communication and efficient workflow throughout the elective pathway. With responsibility for accurate data entry and maintaining up‑to‑date waiting list information on systems such as Cerner Millennium, the post‑holder helps safeguard performance, safety, and utilisation of clinical capacity. By proactively addressing scheduling challenges and providing compassionate support to patients, the Band 4 Scheduler contributes meaningfully to an organised, responsive, and patient‑focused elective service.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
1. Evidence of ongoing personal development (e.g., information management, administration)
2. Willingness to undertake further training and development
Desirable criteria
3. 5 GCSE’s Minimum A-C including English and Maths or equivalent qualification.
4. Training in RTT, medical terminology, or patient pathway management.
Experience
Essential criteria
5. Experience in a scheduling, booking, coordination, or customer facing role inside or outside the NHS, ideally experience with Cerner.
6. Experience working in a fast paced environment where accuracy and time management are essential.
7. Experience supporting vulnerable people, families, or service users.
8. Previous involvement in service improvement, pathway redesign, or administrative audits.
9. Experience working across multiple teams or supporting different specialities.
Desirable criteria
10. Capable of escalating issues to operational teams where necessary
11. The capability to communicate with all levels of clinicians to ensure a collaborative working relationship
Knowledge
Essential criteria
12. Competent use of the following Windows, Microsoft Office, including Word, Outlook, and Excel.
13. Maintain IG guidelines and procedures.
14. Flexible approach to the planning and co-ordination of patient pathways to maximize use of theatre sessions.
Desirable criteria
15. Understanding of elective care pathways, pre operative processes, or theatre utilisation.
16. Awareness of the NHS Constitution and NHS value
17. Knowledge of data quality standards within healthcare or similar high governance environments.
18. Familiarity with national waiting time standards beyond RTT (e.g., cancer pathways, diagnostics)
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
19. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
20. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
21. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
22. English language: Applicants must demonstrate English proficiency at CEFR level B2 or higher.
23. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)