Technical Support Specialist – GM61 Limited
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About GM61
GM61 is a Healthcare Project Management and Change Consultancy specialising in Decontamination and Sterile Services, with expertise across IT, Operations, and Data Analytics. We support healthcare organisations by delivering practical solutions that improve compliance, efficiency, and patient safety. Our team combines deep sector knowledge with technical capability, enabling us to design and implement secure, data-driven systems that make a measurable difference.
Key Responsibilities
* Manage and triage service desk tickets, ensuring SLA compliance and excellent user support.
* Build and configure Windows 11 devices using Intune.
* Package and deploy applications via Intune; maintain compliance and security baselines.
* Administer Microsoft 365 to support Cyber Essentials compliance and overall security.
* Deploy, manage, and maintain Azure environments, ensuring 24/7 uptime, high availability, and resilience.
* Provide remote support using TeamViewer and attend occasional on-site visits.
* Assist with customer onboarding and implementation of Azure-hosted solutions.
* Support IT projects such as device rollouts, configuration, and system changes.
* Maintain accurate documentation, runbooks, and asset records.
* Monitor endpoint protection to ensure devices are secure, patched, and virus-free.
* Help maintain Cyber Essentials compliance across systems.
* Report and escalate potential threats or incidents promptly.
Skills and Qualifications Required
* 2–4 years of IT support experience.
* Strong knowledge of Windows 11 and Microsoft Intune.
* Familiarity with Microsoft 365 administration.
* Experience with Azure environment management (deployment, monitoring, maintenance).
* Awareness of cybersecurity principles and endpoint protection.
* Familiarity with remote support tools (e.g. TeamViewer).
* Basic understanding of Docker containers (desirable, not essential).
* Ability to manage priorities and work to agreed SLAs.
Personal Qualities Required
* Proactive and technically capable with a willingness to learn.
* Strong problem-solving skills and attention to detail.
* Excellent communication and customer service skills.
* Team player with the ability to work independently when required.
Future Prospects/Progression
* Opportunity to progress into a Cloud Engineer role.
* Full Azure training and development provided.
* Exposure to customer-facing projects and SaaS implementations.
* Career development is supported through company training schemes.
Other important information
* Based at GM61’s head office.
* Occasional travel to customer sites required.
* Competitive salary and benefits package.
* Supportive team environment with opportunities to take ownership of systems.
Based on the original posting, this description focuses on the Technical Support Specialist role and related information without extraneous site prompts or duplicate postings.
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