Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Team Manager (planning) Francis Street - Hull £36,736 - £38,669 per year 40 hours per week - Monday to Friday -8 hours per day between 7:30am to 5:00pm We have an exciting opportunity for a Team Manager based within the planning team in property services in our Customer Service Centre (CSC), Hull. The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial & Residential covering over 125,000 properties. You will be responsible for managing a team of up to 15 colleagues who are delivering exceptional customer service to our regional Property Services and Housing teams. Ensuring the effective planning and optimization of our repairs team. You will also ensure that all tasks carried out by these teams are completed accurately and within timescales. This is a pivotal role in our organisation and you will ensure that our customers and their expectations are managed in a professional, efficient manner ensuring they have a positive customer service journey. The role of Team Manager will include: Managing a team of Planners who schedule and optimize appointments for our repairs team across England and Scotland Handling incoming emails, job requests and calls ensuring services are delivered to the appropriate KPI's and service standards Supporting the recruitment, performance management and development of staff, sharing knowledge and collaborating with peers to improve personal and team performance Assisting with the management, development and implementation of effective systems and processes, making and implementing improvements Coordinating and communicating with internal and external customers, identifying shortfalls in delivery and making improvements Responding positively to complaints and breakdowns in service delivery to meet customer expectations Skills and experiences: Proven experience in leading and managing teams to deliver an outstanding service to a variety of customers with differing needs Proven experience of working in a similar managerial role in an admin team, or customer service environment The ability to build strong working relationships Strong organisational skills with the ability to prioritise your own workload, whilst always improving customer service Experience at working towards team and personal targets, implementing improvements where these are not being achieved Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £36,736 per annum (rising to £38,669 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 16 July 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Manager, Management