French‑speaking Trust & Safety Specialist for Snap’s Snapchat product. Must provide support, improve workflows, and protect community.
What You’ll Do:
* Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report.
* Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows.
* Review team members’ work, provide feedback, create and deliver training.
* Identify and escalate new issues and trends.
* Assist in improving support resources and content.
* Serve as a consultative partner with the vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency.
Knowledge, Skills, & Abilities:
* Excellent verbal and written communication skills and meticulous attention to detail in English & French.
* Familiarity with online safety issues and experience reviewing sensitive content.
* Proven track record managing data sets and using data to inform decision making.
* Agility in adopting new workflows and prioritizing competing demands.
* Experience collaborating with internal and external stakeholders at various levels within the company.
* Great judgment and ability to problem‑solve, both alone and with peers.
* A passion for Snapchat and ability to focus and thrive in a fast‑moving environment.
* A strong team player who is also able to work independently with minimal oversight.
* Experience interacting with NCMEC or law enforcement is advantageous.
* Experience working with tools like Zendesk, JIRA, and Looker.
Minimum Qualifications:
* Written and spoken fluency in French.
* Bachelor’s degree in a relevant field (Criminology, Social Sciences, Politics, Terrorism, Languages, etc.).
* 1+ years of relevant work experience in law enforcement, social media or tech, research, investigation, third sector.
* Ability to work a shift pattern that includes weekends.
If you have a disability or special need that requires accommodation, please let us know.
Snap is an equal‑opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. EOE, including disability/vets.
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