Do you enjoy being the first point of contact in a busy workplace, delivering great customer service and keeping things running smoothly behind the scenes? Location: Inverness Hours: 35 hours per week, Monday to Friday, 8.30 am - 4.30 pm Contract: 12 months Pay: £27.5k - £27.9k per year We’re recruiting for a front of house Customer Services Administrator to join our Client based at a shared office facility in Inverness. This is a varied, people focused role combining front of house reception, customer service, facilities support and administration. You’ll be part of a small, supportive team, welcoming visitors, supporting staff and helping ensure the building operates safely, professionally and efficiently. Key Responsibilities: • Welcoming staff, visitors and contractors to the building • Answering a national switchboard and responding to enquiries professionally • Managing visitor access, building security and health & safety procedures • Supporting the day to day operation of facilities systems and equipment • Making routine bookings for meetings, rooms and hospitality • Providing administrative support to managers and teams • Undertaking basic financial processing including purchase orders and card transactions • Supporting workplace and facilities-related projects • Prioritising and organising workload to meet deadlines • Acting as Fire Warden / Incident Control Officer (training provided) • Participating in an occasional out of hours facilities call out rota • Supporting wider workplace services tasks to ensure team resilience What We’re Looking For: • Previous experience in a customer service, front of house or office based role • Strong communication and interpersonal skills • A professional, welcoming manner and confidence dealing with a wide range of people • Good organisational skills with the ability to prioritise and multitask • Strong attention to detail with good literacy and numeracy skills • Comfortable using Microsoft 365 and standard office systems • A flexible, team focused approach with a willingness to learn • Understanding of health & safety in a workplace environment • Driving licence preferred • Gaelic language skills desirable but not essential How to Apply If you’re looking for a varied, people-focused role within a professional public sector environment, apply today to be considered. If you have any questions ahead of applying, contact Lauren at Global Highland