Are you an experienced Account Manager with strong leadership skills and a passion for delivering outstanding customer service? This is an exciting opportunity to step into a key role within a growing organisation, taking ownership of major customer relationships while leading a high-performing internal team.
We are seeking a confident, proactive, and commercially minded Internal Account Manager who thrives in a fast-paced environment and enjoys working cross-functionally to deliver exceptional customer experiences.
About the Role
As the Internal Account Manager, you will lead a team of three Internal Account Coordinators and act as the primary internal point of contact for key customers. You will oversee the full customer order lifecycle, ensuring smooth coordination across order processing, production, logistics, and invoicing.
This is a hands-on role where you will build strong customer relationships, drive team performance, and support the wider commercial function through accurate reporting and continuous process improvement
Key Responsibilities
Team Leadership & Performance
* Manage the Internal Accounts Team (3 Coordinators) on a daily basis.
* Set clear targets, monitor KPIs, and report progress to senior leadership.
* Conduct regular 1:1s, provide coaching, and support personal development plans.
Customer Management
* Act as the internal point of contact for key accounts to ensure orders and expectations are met.
* Build strong customer relationships through regular communication via email, phone, and in-person meetings.
* Work closely with customers to create and manage quarterly forecasts.
* Proactively encourage new sales order placements.
Order & Process Management
* Process customer forecasts and purchase orders using the internal CRM.
* Manage order acknowledgements, amendments, and date changes while ensuring accurate customer communication.
* Coordinate with production, logistics, and transport teams to ensure timely fulfilment.
* Create and send certificates of analysis, collection notes, and invoices.
* Allocate stock based on customer plans and business priorities.
* Support cross-departmental collaboration to improve efficiency and customer service standards.
General
* Understand customers’ markets and align business processes to meet their expectations.
* Complete any additional tasks as required by management.
About You
We’re looking for someone who brings:
* A strong background in customer service and account management.
* Previous experience managing or supervising a team.
* Excellent communication and interpersonal skills.
* Strong organisational, planning, and time-management abilities.
* A proactive, solutions-focused mindset with a positive "can-do" attitude.
* The ability to work under pressure and manage multiple priorities.
* Confidence to take initiative while also working collaboratively.
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