Summary
This role is all about keeping our places running smoothly so they can be enjoyed by everyone, every day. As a Facilities & Support Services Co-ordinator, you’ll provide an efficient, flexible and customer focused facilities and business support service within a technically complex property group. From ensuring compliance and safety to supporting colleagues, contractors and volunteers, you’ll play a vital role in creating welcoming, well run places that connect people with nature, beauty and history.
What it's like to work here
At the National Trust, people and places are at the heart of everything we do. You’ll be part of a supportive, collaborative team that cares deeply about delivering great service while protecting our special places for the long term. We value teamwork, encourage new ideas and work together across roles and disciplines to solve problems and make things better.You’ll work in an environment where no two days are the same, where your contribution really matters, and where you’ll be trusted to use your initiative while being supported by experienced colleagues. Above all, you’ll be helping ensure our places are safe, welcoming and inspiring for everyone.
What you'll be doing
You’ll support the day to day delivery of facilities and business support services across your property group, helping maintain high standards of compliance, safety, presentation and customer service. Your work may include coordinating planned, preventative and reactive maintenance, supporting health, safety, fire and security requirements, maintaining accurate records, business and financial systems, and supporting contract and budget management.You’ll work closely with colleagues, contractors and volunteers, sharing information and ideas for improvement, and acting as a reliable point of contact for internal and external queries. You’ll also help ensure facilities are managed in line with conservation principles, working sustainably and promoting environmentally responsible ways of working. At times, you may supervise others, support volunteers, or take responsibility for specific technical or specialist areas at your site.
Who we're looking for
We’re looking for someone who is organised, practical and customer focused, with a genuine interest in caring for places and supporting others. You’ll bring:•Experience in a facilities, support services, business support or customer/visitor facing environment.•A good understanding of health, safety, fire and security procedures, with a commitment to working safely.•Strong organisational skills, with the ability to manage records, systems and multiple tasks effectively.•Confidence working with IT systems, including Microsoft Office and digital tools.•A flexible, collaborative approach and a willingness to work alongside and support volunteers.•Good communication skills and the ability to build positive working relationships.•An eye for detail, with an understanding of value for money and efficient use of resources.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places