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About the role
As Rider Communications Manager you'll be supporting our global network of 150,000 riders across UKI, Europe, the Middle East and Asia, by helping keep them informed and engaged through our communications. Reporting to the Head of Rider Communications and CRM, you'll be responsible for understanding the needs of the business and the three sides of our marketplace (riders, partners and consumers) and building comms campaigns that help our riders deliver a great service for consumers.
You'll partner with our central Product, Operations, Policy, Public Affairs, and Support teams to draft global comms - everything from working on the go-to-market for new app features and launching new third-party partners for riders, to handling sensitive incidents. You'll also work with local market teams, consulting on and supporting local campaigns and initiatives.
Responsibilities
Collaborate with cross-functional teams to build campaigns and draft comms supporting global initiatives, including working with Legal to ensure compliance
Review, proof and edit rider communications produced by our local-market communications teams, consulting with them on approach, channels, tone and style
Work with our agencies and local teams to support high-quality localisation of comms for global markets
Monitor rider feedback and identify common themes or issues, providing insights and identifying opportunities where rider communications could improve operational processes and outcomes
Support our Comms, Public Affairs and Policy teams in handling external enquiries relating to riders - be that from media, police, government etc.
Support our Services/Support team on handling sensitive cases and incidents
Manage the relationship with external agencies in the maintenance and development of our websites for riders
Requirements
Proven experience in communications
Exceptional written and verbal communication skills with a keen eye for detail and clarity
Ability to distil complex information into concise and understandable content
Experience handling sensitive, compliance and/or crisis communications
Excellent organisational and project management skills, with the ability to multitask and meet tight deadlines
Ability to build relationships and influence stakeholders, including senior management
Experience with CRM systems (especially Braze) desirable
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
A competitive and comprehensive compensation and benefits package
1
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
* Up to 5% matched pension contributions
2
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
3
Food
* Free Deliveroo Plus: free delivery and access to special offers
* Team lunches from the best local restaurants
4
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
* One day of paid leave per year to volunteer with a registered charity
5
* Funded single cover healthcare on our core plan, with the option to add family members at own cost
* On-site gym (HQ), discounted external gym membership
* Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
* Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
* Life assurance
6
Work Life
* Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
* Excellent kit to enable working from home and a parent-friendly working culture
* Access to free mortgage advice
* Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
* Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
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