Customer Experience Assistant [4 positions]
£13.45 per hour
Closing Date12 April 2026
Part Time, Fixed Term
About the Organisation
The Royal Edinburgh Military Tattoo is a world-class event, rooted in Scottish tradition, offering audiences an experience like no other. Performed to a live audience of 230,000 each year on the iconic Edinburgh Castle Esplanade, the Tattoo showcases creativity through music, precision performances and dance from military and cultural acts from around the globe.
The success of the Tattoo relies on the connection of performers, staff, and audiences and this enables us to contribute to Services and Arts charities each year. We’re looking for enthusiastic, passionate, and personable people to work with us and join our world-class team.
About the Role
Working with the Client Experience Manager, the successful candidates will be required to maintain the high standards expected of an event such as the Tattoo whilst facilitating a seamless experience for our guests between the Tattoo and our hospitality partners. The Customer Experience Assistants will ensure that all venues are ready for the evening and that all customer experiences meet the expectations – of both audience and brand, including the resolution of any ticketing issues, liaison between hospitality partners and the Tattoo team, and consistency of the Tattoo event experience.
* Apply: through the dedicated careers portalHERE
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