Production Support Analyst
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We build and operate bespoke, technically complex, mission‑critical systems that help our clients keep safety and security paramount. We bring innovation to our clients using proven and emerging technologies, agile delivery processes, and deep expertise across space, defence, intelligence, aerospace, and maritime sectors. We collaborate with global technology companies, cutting‑edge SMEs, and academia to deliver optimal solutions for each client.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and named one of the "World's Best Employers" by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to inclusivity and support the Armed Forces Corporate Covenant, holding a Gold Award for our support of the Armed Forces.
CGI is looking for a Production Support Analyst to join a strong existing In Service Support team in a client‑facing capacity. The role will be hybrid, based from our Leatherhead office three days per week (Tues‑Thurs). Due to the secure nature of the programme, a UK Security Clearance is required, or eligibility to obtain one.
Key Duties
* Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI's FC A and FC BISA products.
* Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FC A.
* Support programmes of test, trials and training both in‑house and occasionally on‑site (non‑operational).
* Monitor E‑Classroom equipment usage, repairs and spares availability and identify trends.
* Monitor software issues passed by users or user representatives to CGI and identify trends.
* Support availability to users and user representatives of equipment and material supplied by CGI under the FC BISA programme.
Required Competencies
* Team player with the ability and willingness to work collectively and independently with minimal supervision.
* Able to represent CGI with the client team and senior users.
* Ability to reprioritise workload according to programme priorities.
* Attention to detail for documentation production and reviews.
* Good communication skills (oral and written) and the ability to work with multiple teams across the programme.
* Ability to work to tight timescales within budget.
* Willingness to get involved in other tasks as and when required.
Desired Competencies
* Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
* Technical Author qualifications.
* Prior experience operating FC BISA and/or FC A.
* UK MOD procurement processes or providing support.
* Working knowledge of Defence Standards.
Skills
* Communication
* Document Management
* Stakeholder management
* Team Collaboration
* TeamPlayer
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