Helpdesk Manager – Airdrie 🚨
📍 Airdrie (Office Based)
💰 Up to £35,000
🕒 Monday – Friday | 8:00am – 4:30pm
FM Search & Select are working with a growing facilities business in Airdrie who are looking to appoint a Helpdesk Manager to take ownership of a newly established helpdesk function.
This is a fantastic opportunity for someone looking to step into a management role where they can build, shape and develop a team from the ground up, while also playing a key role in the wider office operations.
🛠️ The Role
You will be responsible for managing the day-to-day running of the helpdesk, ensuring efficient coordination of maintenance works, while also supporting the setup and organisation of a new office environment.
📋 Key Responsibilities
* Managing all reactive and planned maintenance requests
* Overseeing scheduling of engineers and subcontractors
* Ensuring SLAs and KPIs are met across all contracts
* Acting as the main point of contact for clients and escalations
* Supporting the setup and development of a new helpdesk team
* Training, mentoring and managing helpdesk staff
* Implementing processes and improving operational efficiency
* Supporting general office management and administration
* Maintaining accurate records across CAFM and internal systems
* Driving high levels of customer service and performance
👀 What We’re Looking For
* Experience within an FM helpdesk / coordination / scheduling environment
* Someone ready to step into a management or supervisory role
* Strong organisational and leadership skills
* Confident communicator with the ability to manage stakeholders
* Proactive, hands-on approach with the ability to build processes
* Comfortable working in a growing and evolving business
🌟 What’s on Offer
* Salary up to £35,000
* Opportunity to build and lead your own team
* Key role in shaping a new helpdesk and office setup
* Stable, Monday–Friday working hours
* Supportive and growing business environment
💬 If you’re looking for a role where you can take ownership, make an impact, and grow with a business, this is a great opportunity.
📩 Apply now or get in touch with FM Search & Select for more information