Global Retail Standards & Operations Manager - Maternity cover
Department: COMMERCIAL RESOURCES
City: London
Location: GB
Introduction
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
Responsible for bringing consistency to and reducing complexity and inefficiency across global store operations through simplified store trainings, policies, procedures and systems; clearly defined store roles and responsibilities, consistent standards to deliver in-store service excellence and enhanced in store management controls.
This role is offered on a full time, fixed-term contract (until September 2026) and will be based in our Horseferry House, London office for 4 days per week.
Responsibilities
* Engage with project teams to ensure a smooth transition of projects to BAU following agreed process.
* Regular communication to SLT and senior stakeholders on progress of global projects
* Ensure the Retail Training Team is provided with the necessary tools and content to deliver training to the wider global training team.
* Work closely with Retail teams to deliver operational ways of working (including documented process and systems where appropriate). on time and in a state capable of being implemented and trained.
* Work closely with IT to ensure retail changes are managed, prioritized and controlled effectively, and store technical solutions are fit for purpose and aligned to the customer experience/journey.
* Work collaboratively with cross-functional teams to drive and deliver end-to-end process controls and in store operational standards.
* Defining the operational processes and retail roles required to deliver back of house operations excellence in retail stores.
* Build and roll out global operational trainings, in line with the strategy and big brand moments.
QUALIFICATION AND SKILLS
* Experience of delivering within a Retail or Customer-driven environment.
* Highly proficient in MS Office 365 applications.
* Familiar with & proficient in retail math.
* Organized, efficient, self-motivated, solution-oriented individual.
* Works well as both team leader & team member.
* Ability to react to change.
* Excellent verbal/written communication & time management skills.
* Detail-oriented with strong follow-through.
* Strong leadership skills
* Ability to travel is required.
* Ability to develop strong relationships with peers and cross-functional business partners.
* Issue resolution experience
* POS and Payments experience preferable
* Strong execution skills
* Excellent team management skills
EXPERIENCE
* Retail store experience, preferably with a luxury brand.
* Multi store or corporate retail expedience leading stores in an operational role is a plus.
* SAP Retail & Oracle experience is a plus.
* POS and Payments experience preferable.
* End to end project management.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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