Head of Infrastructure, Service Management, and Security
Location: Remote with travel to Woking, Gloucestershire, Hampshire and Germany
Salary- up to 100k base + bonus + benefits
Job Summary:
The Head of Infrastructure, Service Management, and Security is responsible for overseeing the organisation's IT infrastructure, ensuring robust service management practices, and maintaining high standards of security. This role involves strategic planning, team leadership, and collaboration with various departments to support the organisation's goals and objectives.
Key Responsibilities:
Infrastructure Management:
* Lead the design, implementation, and maintenance of the organisation's IT infrastructure.
* Ensure high availability, scalability, and performance of all IT systems.
* Manage data centres, network architecture, and cloud services.
Service Management:
* Develop and implement IT service management frameworks (e.g., ITIL).
* Monitor and improve service delivery and support processes.
* Ensure effective incident, problem, and change management.
Security Management:
* Oversee the development and implementation of security policies and procedures.
* Conduct regular security audits and risk assessments.
* Ensure compliance with relevant regulations and standards (e.g., GDPR, ISO 27001).
Leadership and Team Management:
* Lead and mentor a team of IT professionals.
* Foster a culture of continuous improvement and innovation.
* Collaborate with other departments to align IT initiatives with business objectives.
Strategic Planning:
* Develop and execute long-term strategies for IT infrastructure, service management, and security.
* Stay updated with industry trends and emerging technologies.
* Provide strategic recommendations to the CIO and executive team.
Qualifications:
* Bachelor's degree in Information Technology, or a related industry experience.
* Proven experience in IT infrastructure management, service management, and security.
* Strong knowledge of ITIL, ISO 27001, GDPR, NIS2 and other relevant frameworks.
* Excellent leadership, communication, and interpersonal skills.
* Ability to manage multiple projects and priorities in a fast-paced environment.
Skills:
* Technical expertise in network architecture, cloud services, and data centre management.
* Technical expertise in Microsoft technology stack including Office 365, Azure and Modern Workplace
* Proficiency in security tools and technologies.
* Strong analytical and problem-solving skills.
* Ability to develop and implement strategic plans.
* Effective team management and leadership abilities.