Application Support Specialist
Locations: Spalding, Alconbury, Birmingham or Nottingham
Lisa Wright Recruitment is supporting a client in their search for a proactive Application Support Specialist to join their IT team. You’ll play a key role in supporting and improving the firm’s core legal and business applications, working closely with lawyers, partners, and business support teams.
What you’ll do:
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Provide day-to-day support for applications such as iManage, BigHand, Elite, and Microsoft 365.
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Assist with upgrades, enhancements, testing, and simple configuration tasks.
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Support integrations, data quality checks, and liaise with vendors to resolve issues.
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Deliver training, user guides, and knowledge base articles.
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Follow security standards and help maintain access controls and permissions.
What we’re looking for:
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Experience in application support, systems support, or technical analyst roles. Professional services experience is preferred but not essential.
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Strong analytical skills, problem-solving, and clear communication.
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Methodical, organised, and able to manage competing priorities.
Desirable:
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Knowledge of integrations, testing/QA processes, reporting tools (Power BI/SSRS), or PowerShell.
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ITIL Foundation or similar certification.
Working Arrangements:
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Based from Spalding, Birmingham, Nottingham, or Alconbury, with some hybrid working.
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Occasional out-of-hours work for upgrades or critical maintenance.
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Travel to other offices may be required.
If you’re a skilled Application Support Specialist looking for a role where you can make a real impact, Lisa Wright Recruitment would love to hear from you