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Why Apply?
An exciting opportunity has opened up for a Lead Application Support Engineer to join one of the UK's most innovative and fast-scaling technology companies. In this role, you'll head up a dedicated squad, taking ownership of mission-critical applications that serve millions of users. It's a unique chance to blend hands-on technical work with people leadership, working across a modern tech stack to keep high-availability systems running smoothly 24/7.
* Lead a high-performing squad, offering day-to-day coaching, mentoring, and technical direction
* Conduct regular 1:1s, manage personal development plans, and provide continuous performance feedback
* Mitigate production incidents quickly and effectively
* Participate in incident triage, root cause analysis, and post-mortem reviews
* Proactively identify system risks and drive preventative solutions
* Track and document incidents and fixes through established ticketing systems
* Create and maintain Standard Operating Procedures (SOPs) for recurring issues
* Participate in the on-call support rota to ensure 24/7 coverage
* Proven experience supporting and improving large-scale, customer-facing applications
* Strong analytical and troubleshooting skills; confident in interpreting logs and audit trails
* Hands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or similar
* Experience configuring alerting systems and remediating issues using automation or scripts
* Strong understanding of incident and problem management processes in production environments
* Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling
* Track record of coaching and mentoring engineers within a technical environment
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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