We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberReporting to the Welcome Managers, you’ll be part of a team of Welcome and Service Team Members working at Nether Alderley Mill.Day to day, you will be working alongside a dedicated volunteer team to deliver a great all-round customer service experience to our visitors, welcoming them to the mill. You’ll be on hand to answer any queries and listen to what our visitors need so you can share the right information, along with promoting and selling membership to our visitors. Your role is to make sure our visitors have the best day possible.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 29th March 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173457IRC173457MacclesfieldFixed Term p/t (208 hrs py to 26/09/26)Ends: Mar 29th 115.7 mi from CambridgeAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Concealed under the long sloping roof of this medieval building is a fully restored, working corn mill where visitors can learn about the history of the mill and witness the machinery in action. This is an exciting opportunity to work in special place with a team who pride themselves on being dynamic, highly motivated and passionate.As the largest conservation charity in Europe, we work hard to raise funds so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.Salary: £13.25 per hour. The advertised salary for this role will be in effect from 1st April.Contract/duration: Fixed term contract until 26-Sep-2026Hours/working pattern: The hours advertised for this role is reflective of 12 months, however the actual hours you’ll be required to work for this role are 85. The amount of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract. This is an average of 4 hours a week, but during busy periods and to cover holiday this may alter. The working pattern is a Thursday and/or Saturday 12.30pm to 4.30pm.Interview date: 15th April 2026Start date: 30th April - if successful you will be required to attend a full day first aid training on 12th May. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Nether Alderley Mill, Nether Alderley, Macclesfield, SK10 4TWCompliance.Eligibility to Work in the UK13.25 per hour