We are working closely with Nottingham Community Housing Association to assist with the appointment of a Customer Resolution Agent, on a 2-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £14.05 - £18.45 per hour
Summary:
The Customer Resolution Admin will be responsible for investigating and resolving customer complaints, ensuring a high-quality and timely service. The role involves working closely with internal and external stakeholders to gather information, identify root causes, and deliver effective resolutions while maintaining excellent customer experience standards.
Responsibilities:
* Investigate and resolve customer complaints in a timely and effective manner
* Deliver high-quality written and verbal communication in line with organisational standards
* Aim to resolve complaints at the first point of contact wherever possible
* Analyse complex information to identify root causes and make evidence-based decisions
* Follow established procedures and policies to manage and resolve cases
* Liaise with internal and external stakeholders to support investigations
Essentials:
* Experience in a frontline customer service role, ideally within a contact centre environment
* Experience handling complaint investigations, preferably within a regulated environment
* Strong analytical and problem-solving skills
* Excellent attention to detail and time management skills
* Strong written and verbal communication skills
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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