The Warehouse Team Manager will support the site management team in the efficient and cost effective management of the warehouse operations. It will be your responsibility to ensure the smooth running of the daily Warehouse operation and enable the required level of service to be provided to the customer at all times. Ensuring the efficient, timely and secure workflow of stock through the warehouse from receipt to despatch. To manage, coach and train a team of warehouse operatives to achieve flexibility, productivity and service level commitments to customers. Key Accountabilities: To lead, motivate and develop warehouse team members through performance management to achieve KPI’s for cost, service and people Welfare, security, health and safety of team members To deputise for the warehouse manager To liaise and consult with the warehouse manager on customer service priorities. Resolution of customer service issues in a timely manner. Recruitment and training of warehouse operatives to maintain KPI’s To control absence and holiday allocations Disciplinary and grievance investigations, action up to a final written warning Maintenance of departmental KPI’s Maintenance of good colleague relationships including trade union representatives Maintenance of a heightened awareness of the need to protect the Company stock from either theft or damage Work to and within provided budgetary constraints for warehouse expenditure; exercise plans to reduce stock loss and control of MHE damage Skills/Knowledge: Management/supervisory experience in a unionised environment Experience of customer service environment Experienced of dealing with grievances and disciplinary issues Excellent PC and organisational skills Methodical approach to figures and reporting Broad understanding of warehouse and transport processes Good working knowledge of warehouse management systems Understanding of people planning and scheduling processes Extensive knowledge