Company Description
The role is focused on the operational support of our Digital Wealth portals and the associated users of these. Working closely with both business stakeholders and our third-party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.
To succeed in this role, you need to have a natural analytical way of thinking along with an eye for detail and be a first-class problem solver - you need to be delivery focused, able to multi-task and very much a team player.
You will get access to a wide range of different technical disciplines and must be comfortable working within a flexible and progressive environment.
Job Description
· Level 2 technical support of our Digital Wealth portals.
· Work with our suppliers and internal development teams in incident, request, and change management processes.
· Prioritising technical issues based on impact and urgency.
· Managing a queue of incidents and requests, ensuring work notes are maintained.
· Provide support for portal configuration, releases and upgrades.
· Problem analysis and resolution for portal problems, in conjunction with the business users and third-party suppliers where necessary.
· Participation in testing and release management.
· Investigating root cause analysis and identifying trends.
· Support research, analysis, and implementation of new processes.
· Data analysis and production of ad-hoc reports.
· Routine maintenance and monitoring of our portals.
· Participate in user and supplier workshops and forums.
· Support process adoption across the business relating to our portals.
· Support occasional weekend and out of hours activities.
· User set up and maintenance.
Qualifications
· Previous experience of working in Wealth Management or similar.
· An understanding of wealth management or financial services products and processes.
· Proficient IT skills in core Microsoft Office systems.
· Proficient use of SQL.
· >2 years’ experience in an Application Support role or similar.
· Experience / awareness of Rest API, JIRA, Post Man, Confluence, Windows Servers and analysing application log files.