Overview
As our Retail Tactical Account Manager principal duties will be to deliver client satisfaction through delivery of KPI's and ensure profitability of the tactical clients for which you are responsible. This will be achieved through the effective and efficient management of the field operation.
Responsibilities
* Overall accountability for the allocated tactical clients, delivering the revenue and GP targets.
* Line management of field managers and reps, including day to day support, to deliver client KPI's.
* Responsible for the day to day management of client relationships.
* Adopts a leadership role, demonstrating strategic thinking, approach to job and bigger picture thinking.
* Sharing best practice & experience to drive change & evolution across tactical team.
* Reviewing performance against KPIs on a regular basis with Head of Retail Tactical, making recommendations to improve performance and/or efficiency and implementing recommendations once agreed.
* Utilising internal resource effectively, ensuring that requirements are clearly briefed, achievable timescales are agreed and adhered to and that all outputs are checked to ensure that client expectations are met or exceeded.
* Agreeing any additional activity expenditure with the client in advance of any incremental activity taking place.
* With the Head of Retail Tactical, actively pursuing incremental business development opportunities within your client base.
* Co‑coordinating & motivating teams (field management & field teams) to deliver results & quality.
Qualifications & Skills
* Adaptable to the needs and requirements of the business and its clients.
* Fully proficient in MS Office applications (Word, Excel, PowerPoint).
* Experienced multi‑tasker.
* Ability to problem solve.
* Excellent interpersonal skills together with a strong customer focused approach.
* Previous client relationship management experience, ideally in a tactical role.
* Previous experience of working with a field sales team including management of remote sales teams.
* Experience of the relevant UK markets: Symbols/Independents/Convenience/Grocers & On trade.
* Strong interpersonal skills.
* Able to communicate at all levels face‑to‑face, via Teams, by telephone and in writing.
* Able to express ideas and views persuasively, clearly and concisely.
* Strong organisational skills.
* You must be eligible to work in the UK and have a full clean driving licence.
Company
We are a leading field marketing company. We represent the growing brands and companies in the UK. We work in partnership with our clients to activate sales and deliver retail excellence. We do this through empowering our Field Sales teams with clear objectives, sense of purpose and effective technology and measure our success by evaluating the return on investment.
We are always on the lookout for talent – driven, enthusiastic individuals with excellent communication skills and the desire to work for a leading and award‑winning Feld Marketing Agency. If this is you then we would love to hear from you, join our talent pool today.
Values (PROUD)
* Partnership – We are transparent and work together with our clients & colleagues to achieve common goals.
* Return – We drive and evaluate all activity by identifying and delivering a positive ROI.
* Ownership – We understand our role and have a sense of purpose and accountability in everything we do.
* Upstanding – We are honest, reliable and ethical in all we do, showing professionalism and integrity.
* Determined – We know that success requires perseverance and we are driven to achieve.
Benefits
In return we can offer you a competitive salary of £40,000 - £45,000 annum + £6,000 car allowance + bonus & more!
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