IT On-Site Support Specialist
Location: PrestwickReports To: IT Manager / Team LeaderDepartment: IT ServicesJob Type: Full-Time Temporary potentially leading to PermanentHours: 37 hours per week, Monday to Friday (flexible working arrangements available)
Pay Rate: £19.23
Join a fantastic, well-renowned manufacturing organisation known for innovation, quality, and a strong commitment to employee development. Our client offers a dynamic and supportive environment where IT plays a critical role in enabling operational excellence.
Job Purpose
To deliver high-quality, customer-focused IT support to UK users, ensuring timely resolution of incidents and service requests, effective asset management, and support for IT infrastructure and telephony systems. This role is essential in maintaining business continuity and enhancing user satisfaction across the organisation.
Key Responsibilities
Incident & Request Management
1. Monitor and manage desktop incident ticket queues, prioritising tasks in collaboration with IT team leaders.
2. Troubleshoot and resolve IT incidents assigned to the UK on-site support queues, escalating where necessary.
3. Assist with incident resolution for other Spirit locations as required.