Job Title
Business Analyst
Reports To
Anita Jena‑Smol
Working Pattern & Location
Full‑time, permanent position at the Francis Crick Institute, St Pancras, London. Flexible working model allowing hybrid office and home work, with office presence at least three times per week.
Salary & Benefits
From £43,467 with benefits, subject to skills and experience.
Application Closing Date
15 June 2026 23:59 GMT
About the role
Join the Service Design, Business Analysis and Projects team within the Institute's IT Operations. As a Business Analyst, you will act as the bridge between users and technology, translating needs into practical and effective solutions. You will shape end‑to‑end user journeys, identify opportunities for process optimisation, and influence stakeholders to adopt the best solutions. Strong communication, analytical thinking, and ability to navigate ambiguity are essential. An interest in technology and a desire to grow through structured training, including the BCS Business Analysis International Diploma, are highly valued.
Responsibilities
* Build relationships with key stakeholders across Science and Operations to gain a deep understanding of Crick user journeys
* Participate in and run analysis workshops with stakeholders to identify scope, quantify problems, elicit requirements, map and redesign business processes
* Identify and gather information to critically evaluate IT and business systems and their impact in delivering organisational needs
* Use knowledge of internal and external business practice to recommend solutions for improving systems, processes or ways of working
* Learn and understand the ITO estate of science and operations technology platforms, so that the right technology is implemented to meet stakeholders’ needs
* Create meaningful, visual service design and business analysis documentation
* Contribute to design, build, and deployment of technical solutions
Qualifications
* Relevant work experience, ideally in research, academic, science or technology industries
* Close working knowledge of IT systems that support a business function
* Close working knowledge of an organisation's business processes
* Ability to articulate and visualise complex problems and technical concepts to non-technical stakeholders
* Demonstrate critical analysis of business systems and processes
* Experience of capturing user requirements, managing and prioritising a requirements catalogue or product backlog
* Experience of mapping current and future business processes, system and data flows
* Experience of identifying improvements to process, practice or systems to resolve complex issues
* Build and maintain good working relationships with stakeholders across multiple business functions
* Experience of working with other technical teams within IT as part of the project or software development lifecycle
Benefits
* 28 days of annual leave plus three additional days over Christmas and bank holidays
* Defined contribution pension scheme with employer contributions of up to 16%
* 24/7 GP consultation services, occupational health services and mental health support programmes
* Eye care vouchers and discounted healthcare plans
* Work‑life balance support: backup care for dependents, childcare support allowance, annual leave purchase options
* Crick Networks offering diverse group support and inclusive social events
* Discounted gym memberships, bike‑to‑work scheme and shopping discounts
* Subsidised on‑site restaurant and social spaces for team interaction
EEO Statement
The Francis Crick Institute is committed to creating a workplace where everyone feels valued, respected and empowered to succeed, irrespective of gender, ethnicity, ability or personal circumstances. We are a disability confidence employer, committed to providing reasonable adjustments throughout the recruitment process. The Institute welcomes applications from individuals of all backgrounds, identities and experiences. The Crick is a charity founded by the Medical Research Council, Cancer Research UK, Wellcome, UCL, Imperial College London and King's College London.
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