About the Role One of my local government clients is seeking a proactive and customer-focused Customer Service Officer to join the Business Improvement Service Unit. In this frontline role, you will provide a high-quality, professional service to residents and visitors, resolving a wide range of enquiries at the first point of contact. Working across the Council’s Customer Service Centres, you will handle face-to-face, telephone, and electronic enquiries, ensuring each customer receives accurate, efficient, and courteous support. This role is ideal for someone who enjoys working directly with the public, is confident using IT systems, and takes pride in delivering excellent service in a busy, varied environment. Key Responsibilities * Act as the first point of contact for customers visiting the Council’s Customer Service Centres. * Respond to enquiries received via phone, email, and post, ensuring timely and accurate resolutions. * Assist customers in using self-service facilities and online resources. * Use Customer Relationship Management (CRM) and other council systems to process service requests efficiently. * Handle cash and other payments in line with Council financial procedures. * Provide information, guidance, and forms to customers, ensuring clear communication at every stage. * Work collaboratively with colleagues and service...