Lead the charge and become our helpdesk lead technician.
Southern Solutions is not an average Managed Service Provider. We're a fast-growing, forward-thinking tech powerhouse that thrives on solving problems, delighting clients and empowering our team to be the best in the business.
If you're a 3rd line helpdesk lead who's hungry for more than just firefighting issues, we want to hear from you.
What Makes Us Different?
* Culture of Excellence: We don’t just fix issues, we build relationships. Our team is tight-knit, collaborative, and genuinely passionate about tech.
* Cutting-Edge Tech: Work with the latest tools, platforms, and systems. We invest in innovation so you can stay ahead of the curve.
* Career Growth: We’re big on development. Whether it’s certifications, training, or mentorship, we’ll help you grow into your next role.
* Clients That Inspire: From dynamic start-ups to established enterprises, our client base is diverse and exciting.
Are you ready to be the go-to expert for complex IT challenges and the driving force behind a high-performing helpdesk team? This is your opportunity to step into a leadership role that blends technical mastery with strategic influence
Why This Role Matters
As the IT Support Helpdesk Lead, you’ll be the final escalation point for critical IT issues, ensuring seamless operations across the organisation. Working with the Technical Manager you won’t just solve problems, you’ll shape the future of IT support, mentor rising talent, and champion innovation that keeps us ahead of the curve.
What You’ll Do
* Own the toughest challenges: Diagnose and resolve advanced hardware, software, and network issues with precision.
* Lead and inspire: Mentor technicians, foster collaboration, and build a culture of excellence.
* Drive performance: Analyse helpdesk metrics, implement improvements, and elevate customer satisfaction.
* Be the connector: Coordinate with internal teams and external vendors on projects, upgrades, and major incidents.
* Set the standard: Create robust documentation, champion compliance, and embed best practices.
* Empower users: Deliver training and guidance that makes technology accessible and secure.
* Shape the team: Play a key role in recruitment, onboarding, and professional development.
What Makes You Stand Out
* Proven success in senior IT support roles, with expert-level knowledge of Windows/Linux servers, Active Directory, networking, and cloud technologies.
* A natural leader with strong people skills and the ability to motivate and mentor.
* Certifications like Microsoft, WatchGuard or CompTIA? Even better.
* Calm under pressure, detail-oriented, and committed to continuous learning.
* Competitive salary with regular reviews
* Friendly and collaborative work environment
* 25 days holiday + bank holidays
* Company pension scheme
* Team socials, Go Karting, Bi-Annual outings
Ability to commute/relocate:
* Fareham PO15 7FJ: reliably commute or plan to relocate before starting work (required)
#J-18808-Ljbffr