Job Description: Customer Service Team Member at Ocado Logistics
Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?
Join Ocado Logistics, where there are bags of possibilities.
Our mission is to provide an outstanding customer experience. As a Customer Service Team Member, you'll play a vital role in delivering top-quality products efficiently and on time.
You'll be out on the road regardless of weather conditions, enjoying your own music and using automated technology to plan your routes and load your van!
Our flexible working patterns include evenings and weekends, with premiums that increase your average hourly earnings to £13.75. You can boost your earnings further with overtime options.
All paid breaks mean you get paid for every minute you're at work.
Additional benefits include:
* Company pension with up to 7% matched contributions after 3 months
* Digital health and wellbeing services, including virtual GP appointments
* High street discounts on shopping, entertainment, and dining
* Life insurance from day one
* 15% off your weekly shop
* Additional voluntary benefits like dental and travel insurance
* Opportunities for career progression, with 87% of salaried roles filled internally
What we need from you:
No previous experience required—just bring a positive attitude. Our training team will guide you through everything!
Driving Licence Requirements:
* Full UK or EU driving license
* At least 6 months of driving experience
* No more than 6 penalty points
* No disqualifications in the past 5 years
Some deliveries involve alcohol, so applicants must be over 18. Good communication skills are essential for this customer-facing role.
How to apply:
* Complete an online application (no CV needed)
* Our recruitment team will conduct online license and right-to-work checks
* Attend a site tour and Q&A session
* Undergo DBS checks
* Receive an offer and start your career with Ocado Logistics
Contract Details:
* Type: Permanent
* Hours: 40 hours/week, including paid breaks
* Working days: Any 5 days out of 7, with 8-hour shifts (details provided during pre-boarding)
* Shifts: AM & PM, starting as early as 05:30 and ending as late as 00:00; rota provided up to 13 weeks in advance
Pay: Paid every 4 weeks, with rates including basic, premiums, and overtime. Please consider this lunar pay schedule when applying.
We are proud to be a Disability Confident employer, promoting inclusivity and equal opportunities for all.
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