The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We're looking for a Neighbourhood Manager (Leasehold & Estates lead) to join our team! Contractually based out of our Portsmouth office, this is a 9 month fixed term position, working 37 hours a week with the flexibility of a mix of home and office working.
Want to know what we can offer you?
1. 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
2. A productivity-related bonus scheme to enhance your take-home
3. A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
4. Private medical insurance
5. Health care cash plan called Medicash
6. Enhanced pay for maternity, paternity, adoption and shared parental leave
7. Access to counselling, legal and financial information
8. Electric car scheme
9. Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
We’re looking for a Neighbourhood Manager to lead 3 Neighbourhood teams based in South Hampshire, ensuring that our customers receive top-quality housing services while driving forward improvements to customer satisfaction and value for money. You'll lead teams focused on delivering responsive and proactive services that reflect the actual needs of our residents across our communities. You’ll make sure that our customers’ voices are heard, and customers have real influence in shaping our services.
Also managing either the Leasehold and Service Charge team, overseeing the service charge process, ensuring transparency, accuracy, and effective management of customer queries and complaints, as well as bring responsible for our Managing Agent relationships. Or the Independent Living team, overseeing effective management of contracts linked to Independent Living, such as catering contracts, alarm system contracts
You'll work closely with stakeholders and managing agents to guarantee service standards are met and that our leasehold and shared ownership customers are fully engaged and satisfied with the services VIVID are providing.
In addition to leading the team, you’ll collaborate with other departments across the organisation, and external partners to deliver comprehensive neighbourhood services. You’ll ensure that we maintain our estates to a high standard, ensuring that all relevant H&S standards are met. You’ll foster a culture of continuous improvement, making sure our services not only meet but exceed regulatory and best practice standards.
We’re looking for a Neighbourhood Manager who will have a real impact in a dynamic and supportive environment, and who is keen to lead a team that is committed to delivering excellent service and making a difference in our communities. You’ll have a proven track record in housing management, leasehold and service charges, experience in a customer-centric environment, and sound knowledge of housing legislation.
As this role involves travel a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
This role requires a basic DBS check.
First stage interviews are due to take place in person, 15 June (subject to change)
Second stage interviews are due to take place in person, 18 June (subject to change)