Job Description
Work Location Options:
Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The eCRMs Product Manager serves as the single point of accountability for business-aligned eCRMs capabilities, supporting GCS international Stakeholders. The Product Manager will be essential to how we unlock scaled value and impact for the enterprise by supporting our CRM applications across This role is Outcome focused, acting on behalf of the business to refine business Change Management demand and drive delivery of Business Investment Demands and Change Requests and related CRM capabilitiesindependent of underlying systems or platforms.
Partnering closely with a set of Global business stakeholders, the Product Manager leads intake, discovery, and roadmap definition, ensuring solutions are aligned to business priorities, scalable across the enterprise, and effectively adopted.
Responsibilities Include
Business Ownership & GCS International Alignment:
Act as the single point of contact for G&L GCS Segment
Build deep understanding of business teams, objectives, and operating models
Proactively lead and help prioritise initiatives enabled by eCRMs capabilities
Act with a multi-market lens to match the business focus
Build and maintain a Segment focused roadmap of initiatives
Intake, Discovery & Requirements
Manage intake and demand from GCS stakeholders
Lead discovery to identify problems, opportunities, and value hypotheses
Break down business needs into clear features, epics, and requirements
Serve as subject matter expert across discovery, development, testing, and support
Delivery Partnership
Partner with Product Strategy, Product Design, Engineering, and Architecture to design, prioritise, and deliver solutions
Ensure guided selling and related eCRMs capabilities are intuitive, effective, and scalable
Balance business urgency with technical feasibility and enterprise standards
Adoption & Continuous Improvement
Drive scalable adoption through stakeholder engagement and feedback loops
Capture user insights and translate them into continuous improvements
Establish and promote best practices for eCRMs usage within GCS
Minimum Qualifications
Proven experience as a Product Manager or Capability Owner in a business-aligned model
A background working with enterprise CRM solutions
Experience leading discovery and requirements definition
Excellent stakeholder management and communication skills
Preferred Qualifications
Comfortable operating in agile or hybrid delivery environments
Project / program management
Experience within or supporting Commercial payments industry advantageous
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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